Gambling should always be entertaining — never stressful, never compulsive, and never something that puts your financial wellbeing or relationships at risk. ong888 takes responsible gaming seriously, and this page explains every tool, resource, and safeguard we have in place for our players.
At ong888, responsible gaming is not a checkbox — it's a core part of how this platform is designed and operated. Whether you're spinning slots in Kuala Lumpur, placing a live bet on the Malaysia Super League from Penang, or trying your luck at baccarat late at night in Johor Bahru, ong888 wants the experience to stay within your control at all times.
The reality is that a small number of players will develop an unhealthy relationship with gambling at some point in their lives. Problem gambling can affect anyone — regardless of income, background, or how experienced a player you are. ong888 believes that the platform has a genuine responsibility to identify signs of harmful gambling early and to make it straightforward for players to access help when they need it.
All players on ong888 must be at least 21 years of age. This is a firm requirement, not a formality. ong888 carries out age verification as part of the account registration and KYC process, and accounts found to belong to individuals under 21 are immediately closed.
Every ong888 account comes with these controls — available from your account settings at any time.
Set a daily, weekly, or monthly cap on how much you can deposit into your ong888 account. Reductions take effect immediately. Increases are subject to a mandatory 24-hour cooling-off period to prevent impulsive decisions.
If you feel you need a break from gambling, you can request a self-exclusion period — from 30 days up to permanent exclusion. During self-exclusion, your account is locked and you will not receive any promotional communications from ong888.
You can set a maximum session duration. Once your time limit is reached, ong888 will prompt you to log out. This is particularly useful for players who lose track of time during live games or late-night sessions.
Enable periodic pop-up notifications at intervals of your choice — every 30 minutes, 60 minutes, or as configured — reminding you how long you've been playing and how much you've wagered in the current session.
Set a cap on the maximum amount you are willing to lose within a given time period. Once your loss limit is reached, you will be prevented from placing further bets until the period resets.
If you're feeling frustrated or experiencing a losing streak, you can take a short cooling-off break of 24 hours, 48 hours, or 7 days. This is a lighter alternative to full self-exclusion when you simply need some time away.
Requesting self-exclusion on ong888 is straightforward and takes effect immediately.
Go to ong888.app and sign in using your registered credentials. If you have forgotten your password, use the account recovery option or contact support.
Click on your profile icon in the top-right corner, then select "Responsible Gaming" or "Account Settings" from the dropdown menu.
Choose your preferred exclusion period — temporary (30 days, 3 months, 6 months, 12 months) or permanent. Read the confirmation carefully before proceeding.
Confirm your choice. Self-exclusion takes effect immediately. You will receive a confirmation email. During the exclusion period, your account cannot be accessed and no deposits can be made.
If you are unable to log in or would prefer to speak to someone, contact the ong888 support team via live chat and request self-exclusion directly. Our team will process your request immediately.
Honest self-assessment is the first step. Ask yourself — do any of these apply to you?
If you recognised yourself in any of the above, please reach out to the ong888 support team or use the self-exclusion tool immediately. You can also speak to someone anonymously. Getting help early makes a real difference.
Our support team can activate any responsible gaming tool on your behalf immediately. Contact us via live chat at any time — day or night. Email: [email protected]
ong888 enforces a strict minimum age of 21 years for all registered players, without exception. This is a firm platform requirement that applies regardless of the laws in your specific location.
During registration, you will be required to provide your date of birth. ong888 conducts automated age checks at registration and reserves the right to request supporting documentation — such as a copy of your MyKad, passport, or other government-issued identification — at any time to verify that you meet the minimum age requirement.
Any account found to belong to a person under the age of 21 will be immediately closed. All deposits associated with underage accounts will be refunded to the payment method used, and all winnings will be forfeited. ong888 will not knowingly permit a person under 21 to gamble on the platform under any circumstances.
If you believe a minor is using or attempting to use the ong888 platform, please report this to us immediately at [email protected].
ong888 encourages all players to follow these principles to keep gambling fun and under control.
Decide on a fixed amount you're comfortable losing before you begin each session. Stick to it. Use the ong888 deposit limit tool to enforce this automatically.
If you've hit your loss limit for the day, stop. Every game on ong888 is based on chance — there is no strategy that guarantees you will win back losses.
Step away from the screen regularly. Extended sessions impair judgement and make it easier to lose track of time and money. Use the session timer feature.
Treat ong888 as entertainment, not a way to make money. Approach every session with the expectation that it is an entertainment cost, not an investment.
Playing ong888 while emotionally distressed, anxious, or under the influence of alcohol leads to poor decisions and higher risk of problem gambling behaviours.
Secrecy around gambling is a warning sign. Keeping a trusted person informed about your gambling activity adds an extra layer of accountability and support.
If you're worried about your gambling habits, or just want to set some sensible limits before you play, our support team is ready to help around the clock. No judgement — just practical assistance whenever you need it.
21+ Only. Gambling involves financial risk. If gambling is causing you harm, please seek help immediately.